The following infographic describes 15 trends shaping the future of customer services. Quality customer services are crucial for every company that really appreciate their customers. A conducted survey states that 76% of consumers say they view customer service as the true test of how much a company values them. Another proof for the importance of the customer support is that 62% of global consumers have stopped doing business with a brand due to a poor customer service experience. Moreover, almost half of the consumers say a lack of interest in customer satisfaction is the biggest obstacle preventing companies from providing the ideal customer experience.
Finally, the infographic provides predictions regarding customer service and support operations in 2018. Take a look at the infographic below to read the full list of trends shaping the future of customer service.