This infographic explains more about gamification and provides valuable information on how to boost your contact center performance. Find out how engaged your contact center agents are and why is crucial to motivate your agents. Boost your contact center engagement and performance using Gamification.
The industry lets us know that employee engagement is a real problem. A problem with the real costs associated with it. The silver lining is that fixing this problem also has the potential to boost your profits and improve customer retention. So how do you keep your employees focused? What benefits can we get from using gamification in our contact centers?